Tenants Frequently Asked Questions
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Q. What should I do in an emergency?
Q. In case of fire or flood or other major emergencies, please dial 911. Other
maintenance emergencies can be reported to our 24 hour maintenance emergency
line at 310.225.7088
Q. Who pays for repairs in my unit?
A. You will only be billed for repairs if the repair was a direct result of actions that
were the tenant’s responsibility.
Q. What happens when I lose my keys?
A. If it is during normal business hours you can come into our offices and, upon
verifying identification, receive another set of keys for $5 per key. If it is after hours,
you can call the emergency line and we will send a maintenance person to let you into
your unit. There is a charge for after hours lock outs.
Q. Can I really trust the maintenance staff in my unit?
A. Optima Enterprises has been in business over 15 years. Most of our
maintenance personnel have been with our company for several years! During this
time we have not had a single complaint about theft in any of the units we manage
related to our maintenance workers.
Q. How long are your leases?
A. All leases are for a minimum of one year unless otherwise noted.
Q. What is the penalty for leaving my lease early?
A. We charge $350 for administration fees and any loss of rent til the unit gets re-
rented. We understand that there are instances or emergencies that occur so we take
these on a case by case basis.
Q. What do I do if a roommate leaves but I am staying?
A. Contact the leasing or property management departments at least 30 days
before he/she leaves. Your new roommate must come in to our offices and fill out our
rental application to determine whether he/she is a qualified candidate for the rental.
The new tenant will be placed on the lease. According to your specific lease, there
might be a fee involved. If you are not planning on adding a new rent, you are
responsible for the entire amount of rent.
Q. What happens to my deposit if a roommate leaves but I stay?
A. Your deposit is a joint deposit that remains with the unit until it is vacated. It is
the responsibility of the new tenant or remaining tenant to give back the portion of the
deposit to the vacating tenant. If you contact our property management department
they can give guidance as to what deductions may apply. We only issue deposit refund
checks when all the tenants are moving out.
Q. What is a Security Deposit?
A. Our security deposits are usually equal to a month’s rent plus $250.00. This is
usually standard with most leases. A security deposit is insurance against anything that
might go wrong in your unit while you are a resident. After the move-out inspection, we
will determine who is responsible to bring the property back to the condition it was in
prior to you moving in.
Q. What is the Systematic Code Enforcement Program (SCEP)?
A. Systematic Code Enforcement Program (SCEP) was established to guarantee,
through systematic inspections, that those who reside in rental units in Los Angeles
have a safe, livable space which meets the City & State codes for habitability. The
SCEP affects tenants who reside in units within boundaries of the City of Los Angeles,
including the neighborhoods of Hollywood, Marina del Rey, Palms, & Venice. As of
1/1/2005, and all subsequent years, a landlord may collect the annual SCEP fee (for
units subject to the Rent Stabilization Ordinance, RSO) from the tenant of the rental
unit on a monthly or yearly basis.
Q. Can a security deposit be used for the last month’s rent?
A. No. If a tenant has not specifically paid the last month’s rent when he/she
moved in, he/she must pay his regular rent during his last month of tenancy. However,
a landlord may use the security deposit if the tenant defaults by not paying all of his
rent before he moves out (Civil Code Section 1950.5 (b)(1).
Q. I want to install cable or a satellite dish, what should I do?
A. Please email or call someone in property management as installing certain
types of cable or a satellite dish sometimes requires an extra security deposit and
fulfilling all of the terms and condition in our “Satellite Addendum”.
Q. In case of fire or flood or other major emergencies, please dial 911. Other
maintenance emergencies can be reported to our 24 hour maintenance emergency
line at 310.225.7088
Q. Who pays for repairs in my unit?
A. You will only be billed for repairs if the repair was a direct result of actions that
were the tenant’s responsibility.
Q. What happens when I lose my keys?
A. If it is during normal business hours you can come into our offices and, upon
verifying identification, receive another set of keys for $5 per key. If it is after hours,
you can call the emergency line and we will send a maintenance person to let you into
your unit. There is a charge for after hours lock outs.
Q. Can I really trust the maintenance staff in my unit?
A. Optima Enterprises has been in business over 15 years. Most of our
maintenance personnel have been with our company for several years! During this
time we have not had a single complaint about theft in any of the units we manage
related to our maintenance workers.
Q. How long are your leases?
A. All leases are for a minimum of one year unless otherwise noted.
Q. What is the penalty for leaving my lease early?
A. We charge $350 for administration fees and any loss of rent til the unit gets re-
rented. We understand that there are instances or emergencies that occur so we take
these on a case by case basis.
Q. What do I do if a roommate leaves but I am staying?
A. Contact the leasing or property management departments at least 30 days
before he/she leaves. Your new roommate must come in to our offices and fill out our
rental application to determine whether he/she is a qualified candidate for the rental.
The new tenant will be placed on the lease. According to your specific lease, there
might be a fee involved. If you are not planning on adding a new rent, you are
responsible for the entire amount of rent.
Q. What happens to my deposit if a roommate leaves but I stay?
A. Your deposit is a joint deposit that remains with the unit until it is vacated. It is
the responsibility of the new tenant or remaining tenant to give back the portion of the
deposit to the vacating tenant. If you contact our property management department
they can give guidance as to what deductions may apply. We only issue deposit refund
checks when all the tenants are moving out.
Q. What is a Security Deposit?
A. Our security deposits are usually equal to a month’s rent plus $250.00. This is
usually standard with most leases. A security deposit is insurance against anything that
might go wrong in your unit while you are a resident. After the move-out inspection, we
will determine who is responsible to bring the property back to the condition it was in
prior to you moving in.
Q. What is the Systematic Code Enforcement Program (SCEP)?
A. Systematic Code Enforcement Program (SCEP) was established to guarantee,
through systematic inspections, that those who reside in rental units in Los Angeles
have a safe, livable space which meets the City & State codes for habitability. The
SCEP affects tenants who reside in units within boundaries of the City of Los Angeles,
including the neighborhoods of Hollywood, Marina del Rey, Palms, & Venice. As of
1/1/2005, and all subsequent years, a landlord may collect the annual SCEP fee (for
units subject to the Rent Stabilization Ordinance, RSO) from the tenant of the rental
unit on a monthly or yearly basis.
Q. Can a security deposit be used for the last month’s rent?
A. No. If a tenant has not specifically paid the last month’s rent when he/she
moved in, he/she must pay his regular rent during his last month of tenancy. However,
a landlord may use the security deposit if the tenant defaults by not paying all of his
rent before he moves out (Civil Code Section 1950.5 (b)(1).
Q. I want to install cable or a satellite dish, what should I do?
A. Please email or call someone in property management as installing certain
types of cable or a satellite dish sometimes requires an extra security deposit and
fulfilling all of the terms and condition in our “Satellite Addendum”.
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2009@all rights reserved to Optima Enterprises, Inc.
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