Get Immediate Answers to Frequently Asked Tenant Questions
At Optima, we pride ourselves on providing excellent and professional customer service to our tenants.
In the event of a fire, flood or other major emergencies, please call 911. Other maintenance emergencies can be reported to our 24-hour maintenance emergency line at +1 (323) 205-5859.
We pay for general maintenance of your apartment. You will only be billed for tenant-caused damages.
If you need to replace your keys during normal business hours, you can pick up a new set of keys at our office for $5.00 per key. Keys can only be released to tenants, and the tenant must bring identification. If you are locked out after hours, please call the emergency line, and we will send a maintenance person to let you into your unit. There is a charge for after-hours lock outs.
Optima Enterprises has been in business for over 20 years. Most of our maintenance personnel have been with our company for several years! During this time, we have not had a single report of theft by our maintenance workers in any of the units we manage.
All leases are a minimum of one year, unless otherwise noted.
We charge a $350.00 administration fee, plus advertising fees and any loss of rent until the unit gets rented again. We understand that there are instances or emergencies that occur, and we will try our best to work with you in these situations.
Contact us at least 30 days before they leave. New roommates will have to submit an application and get approved before signing a lease. There may be a fee involved, depending on your lease. If you choose not to have a replacement roommate, you are responsible for the entire rent amount.
Your deposit is a joint deposit that remains with the unit until it is vacated. It is the responsibility of the new roommate or the remaining tenant to refund the portion of the deposit to the vacating tenant. Contact us for guidance on what deductions to apply, if needed. We only issue deposit refunds when all the tenants move out.
A security deposit is insurance against anything that might go wrong in your unit while you are a resident. After the move-out inspection, we will determine who is responsible to bring the property back to the condition it was in prior to you moving in.
No. If a tenant has not specifically paid the last month’s rent when they moved in, they must pay their regular rent during his last month of tenancy. However, a landlord may use the security deposit if the tenant defaults by not paying all of his rent before he moves out (Civil Code Section 1950.5 (b)(1).
Please contact us as installing certain types of cables or a satellite dish can sometimes requires an extra security deposit and fulfilling all of the terms and conditions in our “Satellite Addendum”.