Question 1

What should I do in an emergency?

Accepted Answer

In the event of a fire, flood or other major emergencies, please call 911. Other maintenance emergencies can be reported to our 24-hour maintenance emergency line at +1 (323) 205-5859.

Question 2

Who pays for repairs in my unit?

Accepted Answer

We pay for general maintenance of your apartment. You will only be billed for tenant-caused damages.

Question 3

What happens when if lose my keys?

Accepted Answer

If you need to replace your keys during normal business hours, you can pick up a new set of keys at our office for $5.00 per key. Keys can only be released to tenants, and the tenant must bring identification. If you are locked out after hours, please call the emergency line, and we will send a maintenance person to let you into your unit. There is a charge for after-hours lock outs.

Question 4

Can I really trust the maintenance staff in my unit?

Accepted Answer

Optima Enterprises has been in business for over 20 years. Most of our maintenance personnel have been with our company for several years! During this time, we have not had a single report of theft by our maintenance workers in any of the units we manage.

Question 5

How long is the lease term?

Accepted Answer

All leases are a minimum of one year, unless otherwise noted.

Question 6

What is the penalty for leaving my lease early?

Accepted Answer

We charge a $350.00 administration fee, plus advertising fees and any loss of rent until the unit gets rented again. We understand that there are instances or emergencies that occur, and we will try our best to work with you in these situations.

Question 7

What do I do if my roommate leaves, but I am staying?

Accepted Answer

Contact us at least 30 days before they leave. New roommates will have to submit an application and get approved before signing a lease. There may be a fee involved, depending on your lease. If you choose not to have a replacement roommate, you are responsible for the entire rent amount.

Question 8

What happens to my security deposit if a roommate leaves, but I stay?

Accepted Answer

Your deposit is a joint deposit that remains with the unit until it is vacated. It is the responsibility of the new roommate or the remaining tenant to refund the portion of the deposit to the vacating tenant. Contact us for guidance on what deductions to apply, if needed. We only issue deposit refunds when all the tenants move out.

Question 9

What is a Security Deposit?

Accepted Answer

A security deposit is insurance against anything that might go wrong in your unit while you are a resident. After the move-out inspection, we will determine who is responsible to bring the property back to the condition it was in prior to you moving in.

Question 10

Can a security deposit be used for the last month’s rent?

Accepted Answer

No. If a tenant has not specifically paid the last month’s rent when they moved in, they must pay their regular rent during his last month of tenancy. However, a landlord may use the security deposit if the tenant defaults by not paying all of his rent before he moves out (Civil Code Section 1950.5 (b)(1).

Question 11

Can I install a satellite dish on the roof?

Accepted Answer

Please contact us as installing certain types of cables or a satellite dish can sometimes requires an extra security deposit and fulfilling all of the terms and conditions in our “Satellite Addendum”.

+1 323 935 9010

Owner Login | Tenant Login

Get Immediate Answers to Frequently Asked Tenant Questions

At Optima, we pride ourselves on providing excellent and professional customer service to our tenants.

What should I do in an emergency?

Who pays for repairs in my unit?

What happens when if lose my keys?

Can I really trust the maintenance staff in my unit?

How long is the lease term?

What is the penalty for leaving my lease early?

What do I do if my roommate leaves, but I am staying?

What happens to my security deposit if a roommate leaves, but I stay?

What is a Security Deposit?

Can a security deposit be used for the last month’s rent?

Can I install a satellite dish on the roof?

Useful Links

5900 Canoga Ave suite 150

CA DRE # 02243241

+1 323 935 9010

Owner Login | Tenant Login

Get Immediate Answers to Frequently Asked Tenant Questions

​At Optima, we pride ourselves on providing excellent and professional customer service to our tenants.

What should I do in an emergency?

Who pays for repairs in my unit?

What happens when if lose my keys?

Can I really trust the maintenance staff in my unit?

How long is the lease term?

What is the penalty for leaving my lease early?

What do I do if my roommate leaves, but I am staying?

What happens to my security deposit if a roommate leaves, but I stay?

What is a Security Deposit?

Can a security deposit be used for the last month’s rent?

Can I install a satellite dish on the roof?

Useful Links

5900 Canoga Ave suite 150

​CA DRE # 02243241

At Optima, we pride ourselves on providing excellent and professional customer service to our tenants.

CA DRE # 02243241